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Operational & Compliance Consulting
I cover the 30% you think your 3PL is covering — but they are not.
Operational and compliance gaps that scaling e-commerce businesses can’t name. I find them, fix them with your team, and build the capability so they stay fixed when I leave.
30%
quietly falls through the gap between you and your 3PL.
Complex Compliance
Dangerous goods, hallmarking, CITES, customs, product compliance. The regulations your 3PL won’t touch.
Team Capability
I build teams that own operations — not teams that depend on me to run them.
Evidence, Not Estimates
Every gap I find is sampled, measured and proven before you act on it.
How I Work
Three steps, not three services.
It’s sequential. Each step earns the next — and you only take the one that’s right.
1
Free Pressure Check Call
A 30-minute conversation. I ask the right questions and tell you what I see. No pitch.
2
Operational Diagnostic
If it’s the right next step: a structured two-week assessment across six foundations. Written findings, prioritised roadmap, fixed fee agreed upfront.
3
Build
Working with your team to close the gaps and build the capability to sustain it. Scoped directly from the diagnostic findings.
The Track Record
Head Courier to Six Sigma to leadership coach.
“I build whatever it takes so it works without me. Systems, processes, and the people and teams who own them. Then I leave. That’s how you know it worked.”
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I’ve had the pleasure of working with Keith in two capacities - first as colleagues in a past role and now as a consultant for my business. In both settings, he has consistently impressed me with his passion for operations, his meticulous attention to detail, and his ability to ask the tough questions that drive real progress. Keith has a relentless curiosity and a commitment to continuous improvement, always challenging himself and those around him to think deeper and execute better. His strategic mindset, combined with his ability to dive into the details, makes him an invaluable asset to any team. I highly recommend him to anyone looking for an operations leader who is both thoughtful and results-driven.
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